Frequently asked questions
Every question, answered honestly.
If something is not covered here, ask us directly. You will get a straight answer within one business day.
Working with us
The Ship-First model.
How does pay after delivery work?
We agree the price and a written scope, then build your project with no deposit. When it is finished we launch it on your domain or hand it to your team, and you have 7 days to test it against the scope. Once you approve, we send the invoice, payable within 7 days. After payment we transfer the full source code, IP and credentials.
Why do you build before you get paid? Isn't that risky for you?
It is a risk we choose to carry. After 20+ years in business and more than 95 software tools and services delivered, we know how to scope a project so it succeeds. Clients overseas should not have to trust a new vendor with their money, so we earn that trust by delivering first.
What if I am not happy with what you deliver?
If anything does not match the written scope, we fix it at no cost. Scope changes you ask for along the way are quoted separately before any work starts, so nothing is ever a surprise. If we cannot deliver what we agreed, you do not pay.
How much does a custom website or software project cost?
Our projects range from $2,000 to $5,000 (about €1,900 to €4,700 or £1,600 to £3,950). A business website starts at $2,000, a website with e-commerce, bookings or integrations is typically $3,500, and custom business software or a SaaS MVP is typically $5,000. Larger builds are split into phases, each paid after delivery.
Do you also make motion graphics and edit videos?
Yes. We create premium motion graphics and edit short-form videos for Instagram Reels, TikTok and YouTube Shorts, plus long-form videos for YouTube. Launch prices: Starter at $60 for a single video, Series at $50 per video for 5 videos ($250 in total), and Studio at $44 per video for 10 videos ($440 in total). The first cut arrives in 3 to 5 business days, and as with everything we do, you pay only after you approve it.
Who owns the source code and intellectual property?
You do, completely. On payment we assign all IP to your company and transfer the repository, hosting accounts, domains and credentials. There are no licence fees and no lock-in.
Will you sign an NDA?
Yes, before you share anything sensitive. We can sign your NDA or send our mutual NDA.
Is it safe to work with a development team outside my country?
With Ship-First your money is never at risk, because you pay nothing until the project is live and approved. We are an established company with 20+ years in business, affiliated with Omnisys, our enterprise IT infrastructure and hardware wing, and every project runs on a written contract, NDA and IP assignment.
How do you handle time zones and communication?
We schedule calls in your business hours, share written progress updates and give you a live staging link that updates every week. You have one project lead who answers in plain English.
Are your websites GDPR, CCPA and accessibility compliant?
We build consent-first cookie handling, privacy-friendly analytics and minimal data collection for GDPR and CCPA, and design and code to WCAG 2.2 AA for ADA and European Accessibility Act needs. We are not lawyers, so legal texts such as your privacy policy should be approved by your own adviser.
How long does a project take?
Every website or software project, or each phase of a larger one, is delivered in 2 to 4 weeks: typically 2 to 3 weeks of building with weekly demos, then launch and your review. You get a firm delivery date in your proposal. Videos are faster: the first cut arrives in 3 to 5 business days after we receive your footage and brief.
How do I pay?
After approval you can pay by card, bank transfer in USD, EUR or GBP, or PayPal. Invoices are issued in your currency and are payable within 7 days.
What happens after launch?
You get 30 days of free fixes for anything that does not match the scope. After that you can call on us whenever you need changes, or choose an optional monthly care plan for updates, backups and monitoring.
Will my website be recommended by ChatGPT and other AI assistants?
No one can guarantee it, but we build every project with the signals AI assistants rely on: server-rendered content, schema.org structured data, an llms.txt summary, open AI crawler access and clear, factual answers to buyer questions. It is the same setup this website uses.
Services
Websites, software and AI.
How much does a custom business website cost?
Most business websites we build cost between $2,000 and $3,500. You pay nothing upfront: the invoice is sent only after the site is live on your domain and you have approved it.
Can I edit the website myself after launch?
Yes. Every site includes a content management system and a short recorded walkthrough, so your team can update pages, blog posts and images without a developer.
Will my new website appear in ChatGPT and AI search results?
We build every site with the signals AI assistants rely on: crawlable server-rendered content, schema.org structured data, an llms.txt summary and open access for AI crawlers. No one can guarantee a recommendation, but these give your business the best possible chance.
How much does custom software cost for a small business?
Focused custom tools such as a CRM, portal or internal dashboard typically cost $3,500 to $5,000 with us, agreed in writing before we start. Larger systems are split into phases, and each phase is also paid only after delivery.
Who owns the software you build?
You do. Once the invoice is paid we transfer the complete source code, intellectual property, repository, hosting accounts and credentials. There is no licence fee and no lock-in.
Can the software connect to the tools we already use?
Yes. We regularly integrate with accounting, CRM, payment, email and spreadsheet tools through their APIs, so data flows automatically instead of being copied by hand.
How much does it cost to build a SaaS MVP?
A focused SaaS MVP with accounts, billing and one core workflow is typically $5,000 with us. If your product needs more, we split it into phases, each priced separately and paid after delivery.
Will I be able to hire another team to continue the product?
Yes. We use mainstream technologies, write documented code and transfer everything to you, so any competent developer can pick it up.
Shopify or a custom store: which should I choose?
Shopify suits most stores and keeps running costs predictable. A custom or headless store makes sense when you need unusual pricing, configurators or deep integrations. We recommend the simpler option whenever it fits.
Can you migrate my existing store?
Yes. We migrate products, customers and order history, and set up redirects so you keep your search rankings.
Is our data safe when you use AI models?
We use business API tiers that do not train on your data, keep sensitive processing in your own cloud account where possible and add access controls and logging. For EU clients we can keep data in EU regions.
Do we need a lot of data to use AI?
No. Most useful automations work with the documents, emails and records you already have.
What is generative engine optimisation (GEO)?
GEO is the practice of making a business easy for AI assistants such as ChatGPT, Claude, Perplexity and Gemini to understand, trust and recommend. It combines technical SEO, structured data, clear factual content and consistent information about your company across the web.
Can you guarantee a ChatGPT recommendation?
No one honestly can. We implement every signal that is known to help and show you how AI assistants describe your business before and after.
How much does a motion graphics video cost?
At our launch prices, Starter at $60 for a single video, Series at $50 per video for 5 videos ($250 in total), and Studio at $44 per video for 10 videos ($440 in total), for videos up to 60 seconds. You pay nothing upfront: the invoice comes only after you approve the finished video.
Can a motion graphics video be longer than 60 seconds?
Yes. The package prices cover videos up to 60 seconds. For a longer piece we agree the price in writing before we start, and you still pay only after delivery.
Can I mix motion graphics and video edits in one pack?
Yes. A Series (5 videos) or Studio (10 videos) package can mix motion graphics, short-form and long-form edits, and is invoiced once, for all its videos together, after you approve them. A Starter video is invoiced on its own.
What do you need from me to start?
Your logo, brand colours and a short brief: what the video should say, where it will be posted and any examples you like. If you have a script or voiceover, send it too.
How much does professional video editing cost?
At our launch prices, Starter at $60 for a single video, Series at $50 per video for 5 videos ($250 in total), and Studio at $44 per video for 10 videos ($440 in total). Short-form and long-form edits cost the same, and you pay only after you approve the edit.
Do you edit long YouTube videos at the same price as short-form?
Yes. At our launch prices a long-form YouTube edit costs the same as a Reel, TikTok or Short, and it follows the same rule: no payment until you approve it.
Can I mix motion graphics and video edits in one pack?
Yes. A Series (5 videos) or Studio (10 videos) package can mix motion graphics, short-form and long-form edits, and is invoiced once, for all its videos together, after you approve them. A Starter video is invoiced on its own.
How do I send my footage?
Share a Google Drive, Dropbox or WeTransfer link with your clips, plus any logo, music or reference videos. We send the finished edit back as a download ready to post.
US, UK & Europe
Compliance and working across borders.
Is it safe for a US company to outsource development overseas?
It is when the payment risk is removed. With our Ship-First model you pay nothing upfront, so your money is never exposed: you only pay once the finished project is live and approved. You also get a written contract, an NDA and full IP assignment.
Do you work with US time zones?
Yes. We schedule calls in your morning and share progress daily in writing, so questions never wait more than a working day.
Can you build a UK GDPR-compliant website?
Yes. We build consent-first cookie handling, privacy-friendly analytics and minimal data collection, and sign a data processing agreement where we handle personal data. Your privacy policy wording should still be approved by your own adviser.
Can you host our application in the EU?
Yes. We deploy to EU regions such as Frankfurt or Ireland on AWS, Azure, Google Cloud or Vercel, so personal data stays in the EU.
Do you build multilingual websites?
Yes. We build multi-language sites with correct hreflang tags and per-language SEO, so each market sees content in its own language.
Get your quote tomorrow. Pay nothing until it ships.
Tell us what you need. You will have a written scope, a price and a delivery date within one business day, and you will not pay a cent until your project is live and approved.
$0 upfront · Pay after delivery · You own the code


